The Point - Privacy Policy
Last updated: 17/02/2026This Privacy Policy explains how we collect, use, and share information when you use our WhatsApp-based service (“Service”).Information we collect
When you message our WhatsApp number or interact with the Service, we may collect and store:Your phone number (and WhatsApp identifier)Message content you send to us and messages we send to youMessage metadata (timestamps, delivery status)Any information you choose to include in your messagesHow we use information
We use this information to:Provide and operate the Service (two-way messaging, support, and responses)Maintain conversation history to improve support and continuityMonitor and prevent abuse, fraud, and security issuesComply with legal obligationsWhere data is processed / storedMessages are delivered through WhatsApp (a Meta company).We store conversation records and related information in our systems, including in Fibery (a third-party workspace/productivity platform we use to manage conversations and requests).Sharing
We do not sell your personal information. We may share information:With service providers we use to operate the Service (such as Fibery and hosting/infrastructure providers)If required to comply with law or protect our rights, users, or the publicRetention
We keep conversation content and related records only as long as needed for the purposes described above, unless a longer period is required by law or for security. You can request deletion at any time (see “Your choices” below).Your choicesOpt out: You can stop receiving messages by replying STOP in WhatsApp.Data deletion: You can request deletion of your conversation history and associated data at: https://arthurrowland.com/data-deletion.Security
We use reasonable administrative and technical safeguards to protect information. No system can be 100% secure.Contact
If you have questions or requests, contact: [email protected]
The Point - Terms of Service
Terms of ServiceLast updated: 17/02/2026By using our WhatsApp-based service (“Service”), you agree to these Terms.The Service
The Service provides two-way messaging to help respond to questions, requests, and support inquiries.Consent and messaging
You should only use the Service if you are the owner or authorized user of the phone number you provide. By initiating a conversation or continuing to message us, you consent to receive messages from us related to your interaction.Opt-out
You can opt out at any time by replying STOP in WhatsApp. After opting out, we may send a confirmation message and then stop further messages unless you re-initiate contact.Acceptable use
You agree not to misuse the Service. This includes:Sending spam, harassment, abusive content, or illegal contentAttempting to disrupt or reverse engineer the ServiceUsing the Service to violate WhatsApp/Meta policies or applicable lawsData storage
We may store messages and related information to operate the Service and provide continuity. Details are in our Privacy Policy.Disclaimer
The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free operation.Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Service.Changes
We may update these Terms from time to time by posting a new version on this page.Contact
Questions: [email protected]
The Point - Data Deletion
Data Deletion InstructionsLast updated: 17/02/2026You can request deletion of your personal data associated with our WhatsApp-based service.What we delete
Upon a verified request, we will delete or anonymize:Stored conversation content (messages sent to/from our WhatsApp number)Records linked to your phone number/WhatsApp identifier in our systems (including Fibery)How to request deletion
Email: [email protected]Subject line: Data Deletion Request
Include:The phone number you used to message us on WhatsApp (including country code)A brief request (e.g., “Please delete my data”)Verification
To protect your privacy, we may ask you to verify ownership of the phone number (for example, by asking you to send a short confirmation message from that WhatsApp number).Timing
We aim to complete deletion within 30 days of verifying your request.What we may retain
We may keep minimal records where required by law or for security/fraud prevention (e.g., a log that a deletion request was completed).